Refund policy
We're extending our standard 90-day money-back guarantee. Feel free to contact our support team at support@ohgreennatural.com to report the problem. Our supportive agents will assist you within 24 hours and immediately get you set up with a replacement or refund.
1. Not Happy with Your Order
At Oh Green Natural, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order or it does not meet your expectations, you may be eligible for a free refund within 90 days of the delivery date.
To help us quickly and effectively resolve your issue, please include a photograph of the item you received and let us know why you are not happy with your order. We will use this information to review your order and improve our service and products.
Please note that: Our refund policy lasts for 90 days from the delivery date. If more than 90 days have passed since you received the item, unfortunately, we can no longer offer you a refund.
2. Damaged or Low-Quality Items
At Oh Green Natural, we take pride in providing high-quality products that meet your expectations. However, in the rare event that you receive a defective or low-quality product, we will take responsibility for any damage that occurred during the production process and delivery. You may be eligible for a free refund or replacement within 90 days of the delivery date.
3. Did not receive your product
We will review your request and send you replacements as soon as we confirm the situation. You do not need to return the defective ones. We will use this information to help you with your order and eliminate errors in the future.
If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Simply chat with our agent and provide your order information, and we will assist you with the highest priority.
Note:
- Your request must be submitted to our team within 2 months of your placing the order. After that time, the tracking information might be expired so it will be impossible for us to assist you further.
- In case we proceed with a refund. It will go back to your account in 5-10 business days, depending on your bank’s progress.
4. Refund time
All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.
| Credit card | Up to 10 business days |
| Paypal | 3 to 7 business days |
Note: In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.